Craft Genie FAQs

How do I check the status of my order?

You can track your order on our "Track My Order" page:

After an order has been placed, it's immediately sent to one of our fulfillment centers where your items will be shipped within 2-5 business days.  Expected delivery times vary, please see, ‘How long does delivery take?’.

Please note: Shipping times may take longer than the estimated delivery for our popular sales.

How long does delivery take?

Please be patient and allow 3 - 5 days for your order to arrive. We aim to get your order to you as soon as possible and it will be worth the wait.

If your order hasn’t arrived in the estimated delivery time, please contact us.

If your order hasn't arrived within 15 days of the date of you original purchase, again please contact our support team.

Do you deliver products internationally?

CraftGenie only ships items within the UK

I've put a wrong shipping address and/or picked a wrong item/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all of our items are usually processed immediately after you order and ship out the same day if ordered and paid for before 2 pm or the next day if ordered and paid for after 2 pm on that day, if ordered after 2pm on a Friday, or ordered on a Saturday or Sunday, then it will be sent on the next working day, usually a Monday. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information? 

CraftGenie adheres to high industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.

Your credit card information is never seen by us, only Paypal sees it so it is totally secure.